Frequently asked questions
What is the return policy?
At this time, I do not accept returns. If you have any questions or concerns about your order, please feel free to reach out and I’ll do my best to help.
Do you offer exchanges?
I’m happy to offer exchanges! If you’d like to exchange an item, please note that buyers are responsible for covering the return shipping cost.
When will I get my order?
I will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
I offer free shipping on all US orders over $40, which typically arrives within 5-7 business days. Orders under $40 ship at standard rates.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact me as soon as possible. Once an order has shipped, I’m unable to make any changes.
I ordered a link keychain, how do I contact you?
Please email sojyoodesigns@gmail.com with your first and last name, a screenshot of your order, and which characters and end charm you’d like linked.